Responsibilities:

• This role is responsible for translating the client's non-functional requirements into specific technical architectures for very large complex technical solutions.
• Analyzes customer service requirements and designs service solutions to meet those objectives.
• Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials.
• Maintains and utilizes detailed industry and internal services knowledge in the construction of industry-leading services solutions, including expert working-level knowledge of the processes, technologies, and people components involved in the services arena.
• Uses expertise to construct specific and detailed solutions that encompass process, technology, and staffing plans for customer sales opportunities.
• Constructs risk assessments and corresponding remediation plans relative to complex service proposals. Participates in the construction of detailed financial models that align with complex service proposals.
• Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions.
• As needed, provide a "trusted expert advisor" role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations. Follow all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflow and deliverables.
• This position will focus on our Cloud solutions, including custom-built and SaaS solutions.
• The position will also provide an evaluation of available on-prem vendor products.
• Lastly, this position will play a key role in technology selection and roadmaps for our customers.