We are currently looking to hire a [Senior BMC Helix Consultant] and we believe your skills and expertise are a better match for this role. We have an exciting career opportunity for you with one of our esteemed clients at [Houston TX Remote]
“NJTECH is a globally managed IT services, IT consulting and business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. We play a major role in helping our clients to achieve their objectives at the highest level; ultimately creating sustainable value to customers.”
Job Title: Senior BMC Helix Consultant
Duration: 6 Months
Location: Houston, TX (Remote)
Description:
We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design, development, and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace, Business Workflows, Innovation Studio, ITSM, and Remedy AR System. This is a key role in enhancing our service management capabilities, supporting integrations, and ensuring the stability and performance of our BMC Helix environment.
Responsibilities:
- Design, develop, and maintain BMC Remedy workflows, forms, reports, dashboards, Developer Studio, Innovation Suite, and DWP Catalog.
- Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
- Lead architecture, configuration, and deployment of BMC Helix solutions.
- Design and implement integrations with enterprise systems (e.g., identity management, service desks).
- Troubleshoot complex issues across the full technology stack (application, database, network, OS, client).
- Collaborate with stakeholders to gather requirements and deliver scalable, maintainable solutions.
- Develop custom utilities and enhancements to extend BMC Helix capabilities.
- Provide mentorship and knowledge transfer to internal teams.
- Participate in beta testing, early access programs, and community engagement initiatives.
Qualifications:
- Experience:
o 3+ years of BMC Helix/Remedy development experience.
o 5+ years of hands-on experience with BMC Remedy/Helix platforms.
o Proven track record in enterprise ITSM implementations and integrations.
o Helix Digital Workplace Advanced 20.x and greater.
o Helix Digital Workplace Catalog 19.x and greater.
o Helix ITSM 19.x (Professional) and greater.
- Technical Skills:
o Strong knowledge of BMC Remedy ITSM architecture, data model, workflows, and forms.
o Experience with BMC Digital Workplace and Business Workflows.
o Proficiency in troubleshooting across application, database, and infrastructure layers.
- Other:
o Strong understanding of ITIL processes and service management best practices.
o Excellent communication, documentation, and stakeholder engagement skills.
o Ability to work well within a team.
- Preferred
o Experience with BMC Innovation Studio.
o Familiarity with BMC Remedy ITSM integrations.
o REST API Experience is a big plus.
